Privacy Policy

1. Definitions

The following definitions apply throughout this Privacy Policy:

• "neon88" / "We" / "Us" / "Our" refers to the legal entity operating the neon88 platform at https://neon88.cam and all associated services.
• "Member" / "You" / "Your" refers to any individual who has registered an Account on the neon88 platform or who otherwise interacts with the platform without a registered account.
• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, whether directly or in combination with other data.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means neon88, as the entity that determines the purposes and means by which Personal Data is processed.
• "Data Processor" means any third party that processes Personal Data on behalf of and under the instructions of neon88.
• "Sensitive Personal Data" means Personal Data that by its nature requires a higher degree of protection, including financial account details, government-issued identification numbers, and biometric data used for identity verification.
• "Platform" means the neon88 website, mobile applications, and all associated digital services.
• "KYC" means Know Your Customer — the identity verification process required before withdrawal access is granted.

2. Data We Collect

neon88 collects the following categories of Personal Data in the course of operating the Platform and delivering our services to Indonesian players and other eligible Members:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you are 21 years of age or older)
• Indonesian National Identity Card number (NIK from your KTP — Kartu Tanda Penduduk) or passport number for non-Indonesian residents
• Residential address, including city (e.g., Jakarta, Surabaya, Medan, Bandung, Bali) and province
• Email address
• Mobile telephone number
• Username and encrypted password

2.2 Financial and Payment Data

• Bank account numbers and account holder names for Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, and other supported banks)
• E-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja
• Transaction history including deposit amounts, withdrawal amounts, dates, and processing status
• Promotional credits, bonuses received, and wagering activity summary

2.3 Identity Verification (KYC) Data

• Scanned or photographed copies of government-issued identity documents
• Selfie photographs submitted as part of liveness verification
• Bank statements or e-wallet transaction records submitted to verify payment method ownership

2.4 Technical and Usage Data

• IP address and geolocation data at the time of login and key account actions
• Device type, operating system, browser type, and version
• Session logs including login times, session duration, and logout events
• Pages visited, games launched, bet placement patterns, and in-Platform navigation paths
• Error logs and crash reports

2.5 Communication Data

• Records of all customer support interactions via live chat, email, and messaging platforms
• Responses to surveys, promotional communications, or feedback requests
• Correspondence relating to complaints, disputes, or account queries

3. How We Collect Data

neon88 collects Personal Data through the following channels:

3.1 Directly from You

The majority of your Personal Data is collected directly from you when you: register an Account; complete KYC verification; make a deposit or withdrawal request; contact our customer support team; respond to a survey or promotional communication; or update your Account profile settings.

3.2 Automatically via the Platform

When you access and use the Platform, certain technical data is collected automatically through server logs, cookies, pixel tags, and similar tracking technologies. This includes your IP address, device identifiers, browser characteristics, and your on-Platform behavioral patterns. See Clause 9 for full details on our use of cookies and tracking technologies.

3.3 From Third-Party Service Providers

We may receive additional Personal Data from our trusted third-party partners, including:

• Payment processors and Indonesian bank APIs that confirm the success or failure of deposit and withdrawal transactions
• Identity verification service providers that process your KYC documents and return a verification decision
• Fraud detection services that supplement our own internal security analysis with risk scoring data
• Analytics providers that aggregate usage trends across the Platform

4. Purpose and Legal Basis for Processing

neon88 processes your Personal Data only for specific, legitimate purposes and only where we have an appropriate legal basis to do so. The table below summarizes our key processing activities:

neon88 does no t use your Personal Data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a fresh legal basis for the new processing activity.

5. Data Sharing and Disclosure

neon88 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose:

5.1 Service Providers and Data Processors

We engage carefully vetted third-party service providers who process Personal Data on our behalf under binding data processing agreements. These include payment gateway operators facilitating transactions with Indonesian banks and e-wallets, KYC and identity verification vendors, game content providers (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft), IT infrastructure and hosting providers, and customer support platform operators. All Data Processors are contractually required to process data only on neon88's documented instructions and to implement appropriate security safeguards.

5.2 Regulatory and Law Enforcement Authorities

neon88 may disclose Personal Data to competent regulatory bodies, law enforcement agencies, or courts of law where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of neon88, its Members, or the general public. We will notify affected Members of any such disclosure to the extent permitted by applicable law.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a substantial portion of neon88's assets, Personal Data held by neon88 may be transferred to the acquiring entity as part of that transaction. We will notify affected Members via their registered email address prior to any such transfer and will ensure the acquiring entity is bound by privacy obligations no less protective than those set out in this policy.

5.4 With Your Consent

Beyond the circumstances described above, neon88 will share your Personal Data with third parties only where you have given your explicit prior consent to that specific sharing activity. You may withdraw any such consent at any time by contacting our support team, though withdrawal of consent will not affect the lawfulness of any processing already carried out prior to withdrawal.

6. International Data Transfers

neon88 operates as an internationally licensed platform. As a result, your Personal Data may be transferred to, stored in, or processed in countries outside Indonesia, including jurisdictions where data protection standards may differ from those applicable in your home country.

Wherever such international transfers occur, neon88 implements appropriate safeguards to ensure your data receives a level of protection consistent with this Privacy Policy and with internationally recognized data protection principles. These safeguards include contractual clauses that bind our overseas processors to equivalent data protection standards, and periodic reviews of the security posture of all international Data Processors.

By using the neon88 Platform and submitting your Personal Data, you acknowledge and consent to the transfer of your data to servers and processors located outside Indonesia where operationally necessary.

7. Data Retention

neon88 retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law, whichever is longer. Our standard retention periods are as follows:

At the end of the applicable retention period, Personal Data is securely deleted or anonymized in accordance with industry-standard data disposal procedures. Anonymized or aggregated data that can no longer identify you may be retained indefinitely for statistical and platform improvement purposes.

8. Security Measures

neon88 takes the security of your Personal Data seriously and implements a comprehensive set of technical and organizational measures to protect it against unauthorized access, loss, destruction, alteration, or disclosure:

8.1 Encryption

All data transmitted between your device and the neon88 Platform is protected using 256-bit SSL/TLS encryption. Sensitive data at rest — including KYC documents, financial records, and account credentials — is encrypted using AES-256 encryption on our secure servers. Passwords are stored as salted cryptographic hashes and are never held or transmitted in plain text.

8.2 Access Controls

Access to Member Personal Data within neon88's internal systems is governed by a strict role-based access control policy. Only authorized personnel who require access to fulfill their specific job function are permitted to view Member data, and all such access events are logged and subject to periodic audit. Administrative access requires multi-factor authentication.

8.3 Infrastructure Security

The neon88 Platform is hosted on enterprise-grade infrastructure equipped with firewalls, intrusion detection systems, DDoS mitigation, and continuous vulnerability scanning. We conduct regular penetration testing and third-party security audits to identify and remediate vulnerabilities proactively.

8.4 Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights and freedoms, neon88 will notify affected Members via their registered email address within 72 hours of becoming aware of the breach, in accordance with applicable data breach notification requirements. The notification will describe the nature of the breach, the categories and approximate number of records affected, the likely consequences, and the measures taken or proposed to address the breach.

8.5 Your Responsibility

While neon88 implements robust security measures on the platform side, you are responsible for maintaining the confidentiality of your Account login credentials. You should use a strong, unique password and never share your login details with any third party. If you suspect that your Account has been accessed without your authorization, contact our support team immediately.

9. Cookies and Tracking Technologies

neon88 uses cookies and similar tracking technologies to provide a functional, personalized, and secure experience on the Platform. This clause explains what cookies we use and how you can manage your preferences.

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognize your device on subsequent visits, remember your preferences, and collect usage data. Alongside cookies, we may also use web beacons, pixel tags, and local storage technologies for similar purposes.

9.2 Types of Cookies We Use

9.3 Managing Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential to the operation of the Platform. For all other cookie categories, you may manage your preferences through your browser's cookie settings. Please note that disabling functional or analytical cookies may affect the quality of your experience on the Platform. Most modern browsers allow you to view, block, or delete cookies via the browser's settings or preferences menu.

10. Your Rights as a Data Subject

neon88 respects your rights over your Personal Data. Depending on your jurisdiction, you may have the following rights with respect to the Personal Data we hold about you. To exercise any of these rights, please contact our Data Privacy team at [email protected] with a clear description of your request. We will respond within 30 days.

Please note that certain rights are subject to exceptions — for example, we may be unable to erase data that we are legally required to retain, or data that is necessary to defend against a legal claim. We will always explain any limitations that apply to a specific request.

11. Minors and Age Restrictions

The neon88 Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is conducted during the registration process and may be repeated at any time via our KYC procedures.

If neon88 becomes aware that Personal Data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated Account. If you have reason to believe that a minor has registered on the Platform or that their data may have been collected, please contact us immediately at [email protected] so we can investigate and act without delay.

Parents and guardians who are concerned about minors accessing online gaming platforms are encouraged to use parental control software and to maintain open conversations about responsible online behavior. neon88 supports and cooperates with all reasonable child protection initiatives applicable in Indonesia.

12. Third-Party Services

The neon88 Platform integrates with a number of third-party services in order to deliver its full range of features. These include game content providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft, as well as payment infrastructure partners supporting Indonesian bank transfers and e-wallets. Each of these third-party providers operates under its own privacy policy and data handling practices.

When you engage with a third-party game or payment interface embedded within the neon88 Platform, that provider may independently collect certain technical data — such as your session token, device type, and gameplay activity — in accordance with their own terms. neon88 is not responsible for the privacy practices of third-party providers beyond the data processing agreements we hold with them as Data Processors.

We recommend reviewing the privacy policies of any third-party service you interact with. If you have concerns about how a specific game provider or payment partner handles your data, please contact our support team and we will do our best to provide guidance or facilitate a direct inquiry.

13. Changes to This Policy

neon88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When we make material changes to this policy, we will notify registered Members via their registered email address and will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how neon88 protects your data. Your continued use of the Platform following publication of any amendments constitutes your acceptance of the updated policy. If you do not agree with the amended policy, you should discontinue use of the Platform and may request closure of your Account by contacting our support team.

For minor or non-material changes — such as clarifications of existing language or corrections of typographical errors — we may update the policy without individual notification, relying instead on the prominent "Last Updated" date as sufficient notice.

14. Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way neon88 processes your Personal Data, please reach out to our Data Privacy team through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, directly within the Platform
• Response Time: We aim to acknowledge all privacy-related inquiries within 48 hours and to provide a substantive response within 30 calendar days

If you are not satisfied with our response to your privacy inquiry or complaint, you have the right to escalate the matter to the relevant data protection authority or to seek independent legal advice. neon88 is committed to resolving all privacy concerns fairly, transparently, and without undue delay.